Return Policy

At BirdBrain Helmets, we want you to be satisfied with your purchase.

Returns for Refunds

• Refunds are available only for purchases made directly through BirdBrainHelmets.com.
• Refund requests must be made within 30 days of the original purchase date.
• Items must be new, unused, and unopened to qualify for a refund.
• Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is the result of our error.

Before returning an item, please contact our Customer Care Team at BirdBrainHelmets@gmail.com to obtain a Return Authorization (RA). Returns received without a Return Authorization may experience delays in processing.

Damaged or Incorrect Orders

If you receive a damaged item or the wrong product, please contact our Customer Care Team as soon as possible. We'll work quickly to resolve the issue by replacing the item or providing an appropriate solution.

Refund Processing

Once your return has been received and inspected, approved refunds will be credited to your original payment method within 10–14 business days. Processing times may vary depending on your financial institution.

Please note: We are unable to issue refunds for requests received more than 30 days after the original purchase date.